Terms and Conditions





**Geographical Scope**


**Order and Availability**




**Withdrawal Period, Return Conditions, Refunds, Exchanges**




**Intellectual Property Rights**

**Personal Data**

**Dispute Resolution and Applicable Law**

**Unique Identifier for Producers Subject to Extended Producer Responsibility (EPR)**


These conditions are agreed upon between:


Simplified Joint Stock Company with a capital of €762,245,

registered with the Epinal Trade and Companies Register under number 334 642 220,

Head office: 11, boulevard de Granges - BP 39 - 88401 GERARDMER CEDEX - France

Siret 334 642 220 00019 - VAT FR49334642220

Tel. (33) 03 29 60 30 30 - Fax (33) 03 29 60 03 42

E-mail: serviceclient@garnier-thiebaut.fr

hereinafter referred to as "GARNIER-THIEBAUT"


Any natural person acting outside their professional activity, wishing to make a purchase on the GARNIER-THIEBAUT website http://www.garnier-thiebaut.ch

hereinafter referred to as "THE CLIENT"


These conditions aim to define the terms of sale between GARNIER-THIEBAUT and THE CLIENT, from order placement to after-sales services, including payment and delivery.

These conditions apply exclusively to non-commercial individuals.

The items offered for sale on this site are sold exclusively to THE CLIENT for personal needs and can only be purchased by an adult natural person.

THE CLIENT is prohibited from trading with the purchased items. GARNIER-THIEBAUT reserves the right to refuse to sell its products to any person whose behavior suggests they may engage in such actions.

These general terms and conditions of sale govern the contractual relations between GARNIER-THIEBAUT and THE CLIENT, with both parties accepting them without reservation. These conditions accepted by THE CLIENT and applicable to any order placed on the site will prevail over any other terms of sale.

GARNIER-THIEBAUT reserves the right to modify the general conditions at any time. They will be applicable as soon as they are posted online.


www.garnier-thiebaut.ch is a site offering home linens, decorative accessories, and textiles for sale.

The product offers presented by GARNIER-THIEBAUT online are available while stocks last.

GARNIER-THIEBAUT does not guarantee the availability of products for sale for a given period.

Any claim from THE CLIENT concerning the order or delivery of an unavailable item will be considered unfounded.

The essential characteristics of the products offered for sale are described and presented as accurately as possible.

Product photos accompanying the text are not part of the contractual scope.

The color visible on THE CLIENT's screen depends on their computer system, so GARNIER-THIEBAUT cannot guarantee the exact displayed color.


Dimension tolerance (inherent in the jacquard weaving technique): + or - 3%. Cotton is a natural fiber that may slightly shrink after the first wash (up to about 5%, varying by product type and washing conditions).


The geographical coverage area of the offer and delivery is Switzerland and the European Union.


The product prices indicated on the site are in euros, including all taxes.

The product prices do not include shipping and delivery costs (postage, packaging, package preparation according to the current rates).

The amount of shipping costs will be specified before order validation.

If one or more taxes or contributions are created or modified, either up or down, this change may be reflected in the product sale price on the website and other sales supports.

However, the price cannot be modified once the order is validated.


THE CLIENT places their order online from the catalog available on the site www.garnier-thiebaut.ch.

The order can only be recorded on the site if THE CLIENT has clearly identified themselves beforehand by entering their identifiers (email address and password, which are strictly personal and provided during their registration on the site, under "my account").

Any order signifies acceptance of the prices and product descriptions available for sale.

The user can modify their cart before final validation, which formalizes the sales contract between GARNIER-THIEBAUT and THE CLIENT.

Any order becomes final only after express acceptance of the order by GARNIER-THIEBAUT, materialized by sending an acknowledgment of receipt with the order elements to THE CLIENT's email.

GARNIER-THIEBAUT will only deliver the ordered products once THE CLIENT's bank has approved the payment.

In case of bank refusal, the order will be automatically canceled, and the client notified. GARNIER-THIEBAUT reserves the right to refuse any order from a client with an ongoing dispute.

GARNIER-THIEBAUT undertakes to honor orders received on the website only within the limits of available product stocks.

If the product is unavailable, GARNIER-THIEBAUT undertakes to inform the user.

In case of unavailability of an ordered product, GARNIER-THIEBAUT will inform THE CLIENT by email or phone as soon as possible. THE CLIENT will then have the option to request order cancellation or product exchange.


The total amount of purchases must be paid before delivery.

Order payments are made online on the site, by bank card (Carte Bleue, Visa, Eurocard, Mastercard) securely through the secure electronic payment terminal provided by PayPal, which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can access it during its circulation on the Internet.

For credit card payments, the order will only be validated by GARNIER-THIEBAUT when the bank server has authorized the transaction. This payment requires the prior registration of their phone number (mobile/landline) with their bank to ensure the correct receipt of banking information to be entered in the card payment security area provided by Garnier-Thiebaut.

By choosing PayPal payment, THE CLIENT will be automatically redirected to their PayPal account. Once the PayPal payment is validated, their order can be completed on the site.

Payment by check is allowed. Upon receipt, delivery is assured, approximately two weeks after receiving the check.


GARNIER-THIEBAUT's automatic recording systems are considered proof of the nature and date of the sale.

After confirming the order and validating the payment in accordance with the Price and Payment articles of these conditions, GARNIER-THIEBAUT commits to preparing the order for shipment within 48 working hours.

Any order placed after 12 noon on Thursday will be shipped by GARNIER-THIEBAUT from the following Monday.

The above deadlines are subject to postal delivery issues, product availability, custom products, factory closure periods, and holidays. Custom products will be manufactured and shipped within 7 working days.

GARNIER-THIEBAUT reserves the right not to record an order in case of force majeure and commits to notifying THE CLIENT.

The choice of shipping and delivery mode is the responsibility of GARNIER-THIEBAUT. Delivery will be made to the address indicated by THE CLIENT, who agrees to provide GARNIER-THIEBAUT with an address where delivery can be made during business hours (Monday to Friday).

In case of absence, a notice will be left for arranging a second delivery with the carrier.


By placing an order, THE CLIENT agrees to take delivery of the products ordered and pay for them and the transport costs.

GARNIER-THIEBAUT guarantees that the products are handled with the necessary care to ensure their conformity with their description on the site.

However, THE CLIENT's attention is drawn to the fact that they are solely responsible for the conservation and use of the products from the time of delivery.

In this case, THE CLIENT guarantees the personal acceptance of these general conditions by the recipient of the package.

THE CLIENT is responsible for any damage that GARNIER-THIEBAUT may suffer, directly or indirectly, due to the non-compliance by themselves or the person who takes delivery of the products with the obligations imposed by these general conditions of sale.


For customs complexity reasons, GARNIER-THIEBAUT will only take back defective products or those for which an error was made by GARNIER-THIEBAUT.

Garnier-Thiebaut will not accept returns for custom-ordered tablecloths and any fabric orders by the meter, as well as personalized products.

Returned products must be intact and complete and must not have been used.

In any case, return shipping costs will be borne by the client.

The product must be returned in its original packaging and in perfect condition to the following address:


Customer Service Internet

11, Boulevard de Granges - BP 39 88401 GERARDMER CEDEX – France


The products delivered by GARNIER-THIEBAUT are subject to the most rigorous care before their packaging and shipping, which is done in a way to preserve the perfect conservation of the products.

In case of visibly damaged parcel upon receipt, THE CLIENT must report the issue during the delivery and immediately note it on the delivery receipt of the driver or on the form provided for this purpose.

If the damage is inside the parcel, THE CLIENT must urgently make any reservations in writing to the carrier within 72 hours at the latest. The reservations must be precise and detailed. A copy of this document must also be sent to GARNIER-THIEBAUT by regular mail or electronic mail along with the shipping document.

In case of missing goods in the parcel, the client must likewise notify GARNIER-THIEBAUT within 72 hours following the receipt of the parcel.

After verification and investigation by its services, GARNIER-THIEBAUT commits, if applicable, to resend the missing goods at its expense.

GARNIER-THIEBAUT strongly encourages THE CLIENT to inspect the parcels upon receipt, preferably in the presence of the carrier if possible.

You can contact our customer service via our contact form or directly at serviceclient@garnier-thiebaut.fr.


All products for sale on the site benefit from the legal guarantee of conformity and the guarantee against hidden defects.

GARNIER-THIEBAUT guarantees that the delivered products comply with the applicable laws and that they have been subjected to the most careful attention before their packaging and shipping to preserve their perfect conservation.

In case of deterioration of product quality, THE CLIENT must return the products for examination to the address mentioned above, after having previously obtained a return number, by regular or electronic mail, signed by GARNIER-THIEBAUT. Any return request must be made through our contact form, click here to access it, or by phone at 03 54 72 94 00 (non-premium rate call) from Monday to Friday from 8:30 am to 12:30 pm and 1:30 pm to 5:30 pm.

If THE CLIENT returns products for any reason without such a signed return notice from GARNIER-THIEBAUT, the latter may refuse to accept the products.

The receipt of products by GARNIER-THIEBAUT will not constitute recognition of its responsibility.

In case of recognized defect by GARNIER-THIEBAUT, THE CLIENT can either exchange the product or get a refund.

In case of product exchange for defect, shipping costs will be borne by GARNIER-THIEBAUT.


The online provision of the bank card number and the final validation of the order will serve as proof of the entire order in accordance with the provisions of Article 1316 of the Civil Code.

This validation serves as an express signature and acceptance of all operations carried out on the website.

The archiving of order forms and invoices is carried out on a reliable and durable medium to correspond to a faithful and durable copy in accordance with the provisions of Article 1348 of the Civil Code.


All elements of the GARNIER-THIEBAUT site remain the intellectual and exclusive property of GARNIER-THIEBAUT, including the logo, brand, and photos of GARNIER-THIEBAUT.

No one is authorized to download, reproduce, exploit, redistribute, or use in any way, even partially, elements of the site, whether software, visual, or sound. Any simple or hypertext link is strictly prohibited without the express written consent of GARNIER-THIEBAUT.

No one is authorized to use this site or its content (listed products, descriptions, prices, downloading or copying of information, use of data, images, texts, photographs, tools, sound extracts) for sale or any other commercial use without the express written consent of GARNIER-THIEBAUT.

All elements of the GARNIER-THIEBAUT site are protected by copyright, trademarks, or patents. They are the exclusive property of GARNIER-THIEBAUT.


Providing the personal information collected for remote selling is mandatory, as this information is essential for processing and delivering orders and preparing invoices.

Failure to provide such information will invalidate the order.

The client consents to the use of personal data collected under this order for the customer database of GARNIER-THIEBAUT.

In accordance with Law No. 78-17 of January 6, 1978, the processing of personal data has been declared to the National Commission for Information Technology and Civil Liberties (CNIL). This declaration has the number 1421513.

THE CLIENT has the right to access and rectify their information at any time by contacting GARNIER-THIEBAUT.

The Data Protection Officer of Garnier-Thiebaut is Nargis Rahmouni. You can contact her at dpo@garnier-thiebaut.fr


These general conditions are subject to French law.

For any dispute regarding the validity, interpretation, or execution of this contract, THE CLIENT can refer to either one of the territorially competent courts under the Civil Procedure Code, or the court of the place where they resided at the time of the contract conclusion or the occurrence of the damaging event.

GARNIER-THIEBAUT is available to resolve any disputes that may arise and to find an amicable solution.

THE CLIENT can contact GARNIER-THIEBAUT by phone, fax, mail, or email.

The website complies with French legislation and more specifically with distance selling regulations.

MEDIATION: In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, we offer a consumer mediation system. The selected mediation entity is: CNPM - MEDIATION DE LA CONSOMMATION. In case of dispute, you can submit your claim on their website: https://cnpm-mediation-consommation.eu or by mail to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond


The unique identifiers certify the registration in the producers' register for the Textile and Packaging sectors in accordance with Article L.541-10-13 of the Environmental Code. These identifiers attest to compliance with the registration obligation in the Textile sector producers' register and the market placement declarations to RE_FASHION and CITEO. The following identifiers have been assigned by ADEME to STG Garnier-Thiebaut (Siret 334 642 220 00019)

For the Textile EPR: FR025763_11MSXO

For the Household Packaging EPR: FR025763_01NSQT